We met Dylan/OpenView Shades at a home show and immediately appreciated his openness and no-pressure attitude. We were just about to move into a new home that needed window treatments, but with our alternating schedules, we were worried about finding the time - and money - to have a professional do the install. Dylan was able to get us an initial appointment that worked for our schedules and spent time with us, talking through each option and step, never rushing us through any part of the process. When it came to install, he worked quickly and efficiently. He even noticed some minor flaws in one of the shades that we didn't even notice, but he took it upon himself to correct any issues. Dylan has been upfront and honest from start to finish, with great communication at every level and step of the way, answering any question big and small we had. OpenView's pricing is fair with a great range of options to choose from. If we had to start all over with this major purchase, we would definitely choose OpenView again!